Type in your name and the details of your problem, select 'Start Chat.'ĭiscuss with the customer service representative to get your refund.įirst, discuss with your friends and family to ensure someone did not sign up for a Spotify account with your payment information. If none of the above are applicable to your situation, you need need to contact Spotify customer service for assistance. Log into your Spotify account, and ensure you only have one subscription listed. You can check this on the Subscriptions Page. It is also possible that you have several accounts under a Premium subscription. If you upgraded to a Family Premium account, your payment date is brought forward to cover the increased charges. If any of the transactions are marked 'pending' that means the payment was not processed, and will not be processed again. First, check to make sure that both payments went through. If you were charged more than once in one month, there could be a few reasons why. Keep reading to find out if you fit into one of these categories and can get your money back from Spotify. Spotify is happy to refund customers their money under certain circumstances.
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